TOMADE JEWELRY

Purchases FAQs


I cannot checkout

1. Check for any out of stock items, these must be removed prior to checkout.  2. Are all the required fields completed, including shipping address and shipping method?  3. Check your browser or try using another one, make sure your clock settings are accurate.  Still can’t checkout? Contact ...


I cannot add items to my cart

First, check to see whether this item is out of stock or if there are any minimum purchase requirements on the item. Also, ensure all required fields were completed including size.  If you cannot add items to your shopping cart, it is likely due to one of the following:  Item is out of stock Mi ...


I’m having trouble uploading photos.

First, check for pop-up messages that might identify the issue.  If you are using a laptop or desktop computer, try using a different browser.  If you are using a mobile phone, please make sure the network is stable enough to upload a picture.  Our system does not recognize PDF files. PDF’s ...


Can I receive some samples?

You can place a minimum order to try our products.  We stand behind the quality of our products, and we know you will be more than happy with the quality of the products.


Can I use your product images?

yes, you can


Do you have a catalog?

tomade.com concerns our environment, so no paper is using for catalog. Our user-friendly ecommerce website is provided for our customers as same as catalogs. Please look through our website for up to date inventory.


What ring sizes do most of your customers order?

(1)The most popular sizes ordered in the United States: Women: Size 7, 8 and 9. Men: Size 9, 10, and 11. (2)The most popular sizes ordered in Asia: Women: Size 5, 6 and 7. Men: Size 8, 9 and 10.


How can I price your merchandise for retail?

The suggested price varies depending on your own store's operating cost. Our products are considered in the higher quality of jewelry, sometimes referred to as fine fashion jewelry.


How to Purchase Jewelry On TOMADE.com?

To purchase an item on TOMADE.com: Browse or Search item you want to purchase on TOMADE.com.com. Choose the options you want for that item, if applicable. click Add to Cart and either Keep purchasing to go back to Continue or Proceed to checkout. If you have one coupon codes. Please click ...


How Long the Processing Time for an order?

1It normally takes 1-3 days for us to process your order. Please note that this does not include holidays.  If an order is custom, the processing time will include the time it takes to create the custom item. 


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