Shopping at Tomade is easy. Simply follow the steps below to place an order. 1.To add an item into your shopping cart, simply select the “Add to Cart” button. 2.Once you complete your selection of items, click on “VIEW CART” for a preview of your order. From here, you can review your order and chang ...
Refunds are processed within 24-48 hours after you received confirmation of the cancelation or out-of-stock notices. The amount of time it takes for the refund to shoe on your credit card or PayPal account depends on the policies of these institutions.
1.Cancel an unpaid order: To cancel an unpaid order, simply log into your account, go to “My Orders” and cancel the order you no longer want by clicking the “Cancel Order” button. 2.Cancel a paid order: Processing: Log into your account and submit a ticket in “My Tickets”, we will make arrangemen ...
You can change the item info or delivery address by submitting a ticket before the shipment of your order. Note once the package is shipped out, it’s not possible to change the order.
Track your order with a few clicks. 1.In “My Orders”, you will be able to get an overview of your order history and their status. 2.Click “View Details” for more. 3.If your order is “Shipped”, select “Track” to check the current status of your package. 4.You will then be taken to an overview of you ...
If you have not received the notice email of the order, please check your spam folder first. Or you could find the latest status of your order in “My Orders”.
If you ordered a sold out item, we will ship out the available items first so that you will receive them as quickly as possible. The rest of the order will be refunded to your paypal or credit card.
Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item from the order.
For our popular item, it might go out of stock quickly. The out-of-stock items will be automatically refunded once your order is processed.
To purchase on TOMADE.com,May be your country customs or tax reasons, you'll need both a U.S. shipping address. If you do not have a U.S. shipping address, you can create an account with a freight forwarding service before you check out. We recommend https://www.MyUS.com or https://www.shipito. ...
