TOMADE JEWELRY

Money Back Guarantee


Buy with confidence



What guarantees can I get?
Everyone who buy happens the following guarantees:



1.Lost Package

if you don’t receive your order by lost package reason.
You will get a full refund (shipping costs included).

2.Missing Goods

When you receive your order, The item is not in your package.
You will get a partial refund.

3.Damaged Goods

When you receive your order, Have items is broken or damaged.
You will get a partial refund

4.Shipping Times is longer

Choose express shipping (dhl,fedex,ups,ems) and shipping times is over 45 work days (not include customs reason,natural disaster & error shipping address).
Choose standard shipping (air mail) and the shipping times is over 90 work days (not include customs reason,natural disaster & error shipping address).
You will get a full refund.

****** Please Note ****** :
If your order is not received is due to customs clearance or tax reasons, we will reject your any refund request.



Request Money Back Steps :


1. Send your money back request to cs@tomade.com.
2. Confirm your request and reply you.
3. Refunds will be processed within 48 hours after we confirm








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