TOMADE JEWELRY

Return Policy


No Reason within 15 days , We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!

returns steps 1

Submit a return Make your request within 15 days of delivery

returns steps 2

Ship to tomade.com Pack and ship the item to return address

returns steps 3

Get your money Shop for something that makes you happy

Return Process

1.Choose the products you want to return in “My Order Detail”, and click request return button.

Return any item you’ve purchased and have not used or worn,You must file a Return Request within 15 days of delivery.

2.Get authorization code and return address.

After submitting a Return Request, you can print your authorization code Label from your order page. Pack the item carefully using your own shipping materials and apply the label to the outside of the package. Make sure to secure the item in its packaging, as you’re responsible for delivering it to us in the same condition you received it in.

3.Ship to TOMADE.com

Please drop off your item to any nearest post office or your local postal worker promptly and update your tracking number
returns are processed within 5 days after get authorization code.

4.Get your money after receive your returned package.

We Refunds will be processed within 48 hours after we receive your returned package



Return Conditions

Items returned must be in their unused condition with the original packing and within 15 days of delivery. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

The following items cannot be returned or exchanged,Unless they arrive damaged or defective:
Custom Item, Production Order



Return Notes

your return package may take 7-30 days to reach our address.
Please keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
Without proof of receipt and delivery, We will not issue refund for your returns.



Return Shipping Fee

Return Delivery Fee paid by buyer.




Cancellation Policy


Order Cancellation

Your order will be fully refunded if it’s cancelled within 24 hours of purchase ( Paypal & Credit card will have 4.5% payment fee by third payment company ). Please Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 20% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.